Shipping & returns
We are a small, family-run shop. Every pot is designed, printed and inspected by us before it ships. If something is wrong, here is exactly what to do — and what we can and cannot cover.
Last updated April 2026
To request a change-of-mind return, unused and in original packaging.
To refund your original payment method once the return arrives.
Every order ships with carrier insurance, at our cost. Damage claims go to the carrier.
Return postage is the customer's cost — no prepaid labels for change of mind.
Our packaging promise
Every order ships in protective packaging built to minimise damage in transit: bubble wrap, snug boxes, careful handling — on every shipment.
That said, we are a small shop, not a national carrier. Once a package leaves our hands it is with the shipping company, so we cannot guarantee every parcel arrives in perfect condition. When it doesn’t, the section below gets you sorted.
Damaged or defective items
Every Orchids 365 order ships with carrier insurance — we pay for it, so your order is protected the moment it leaves the workshop. Because the insurance is the carrier’s, damage claims are filed with and paid by the carrier.
Hold on to the damaged items, the original box and all packaging — the carrier may want to inspect them.
Clear photos of the items and the packaging, inside and out, as soon after delivery as you can.
Use the carrier on your shipping confirmation (USPS, UPS or FedEx) and send your tracking number, photos and a description of the damage. Once they approve it, they issue the refund or replacement directly.
Need proof of purchase, item value or shipping details for the claim? Email orchids365support@gmail.com and we’ll send it the same day.
Standard returns
Changed your mind, or ordered the wrong size? Request a return within 14 days of delivery, as long as the pot is unused, in original condition and in its original packaging.
Return shipping is the customer’s cost. As a small operation we can’t cover return postage or send prepaid labels for change-of-mind returns. Please use a trackable service — we can’t be responsible for parcels lost on the way back to us.
Once it arrives and we confirm it is in resalable condition, we refund your original payment method within 5–7 business days.
Not sure it’s the wrong pot? Check the sizing guide first — most wrong-size orders are a 4" versus 5" mix-up, and we’re happy to advise before you ship anything back.
Non-returnable items
These are final sale:
- —Custom orders and made-to-order designs
- —Anything marked “final sale” at checkout
- —Items damaged by misuse, modification, or outdoor weathering beyond recommended use
Start a return
Email your order number and a line about what went wrong. We reply within 1–2 business days with next steps.
A note from us
Every single order matters here. If something isn’t right — it arrived damaged, it doesn’t fit your space, or it just isn’t what you hoped for — please reach out. We would much rather hear from you and find a fix than have you stuck with a pot you don’t love.
Thank you for supporting a small, handmade business.